This left Trusted Providers in a really bad situation. They were receiving no insurance payments, since no claims were going out, and still paying a billing service every month. MMB reviewed the client's contract with the billing service and was able to determine that contract stated that the billing service would bill all charges to the insurance within a specific amount of time.
MMB found proof in the billing software that charges were entered and not billed within the contract time frame; meaning the billing service had broken their own contract to the client. MMB assisted the client in drafting the cancellation letter and then transitioned the billing over to our services. Fortunately, MMB was able to get the client out of the bad situation and get full payments on most of those old claims that were never billed.